Mosquito and Vector Control Association of California
2021 Annual Meeting Presentation Resources
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Automation of Biting Back: Save time and nurture sustainable grassroots community-level interventions
- Automation saved 15 minutes to intake and onboard each participant
- Automation reduced the cost of supporting the Bite Back Program by 94% or nearly $19,000
- Unintended outcome: If an agency closure occurs due to COVID-19, automation will continue running and onboarding people without the need for staff to be present.
- [Update] Reduced service request load for "hotspot" areas by having Operations triage residents' needs and diverting them to Communication.
Resources referenced in presentation:Automation flowchart [PNG]Presentation File [PDF]
Automation tools used:
- Acuity Scheduling