MVCAC

Mosquito and Vector Control Association of California

2021 Annual Meeting Presentation Resources

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Levy Sun

Automation of Biting Back: Save time and nurture sustainable grassroots community-level interventions

Results:

Automation saved 15 minutes to intake and onboard each participant
Automation reduced the cost of supporting the Bite Back Program by 94% or nearly $19,000. Total cost of the tools is $1,205 per year!
Unintended outcome: If an agency closure occurs due to COVID-19 or if staff is out sick/vacation, automation will continue running and onboarding people without the need for staff to be present.
[Update] Reduced service request load for "hotspot" areas by having Operations triage residents' needs and diverting them to Communication.

Resources referenced in presentation:

Automation flowchart [PNG]Presentation File [PDF]

Check out the Bite Back Program website!

Automation tools used

Monday.com-$468/year
Zapier -$239/year
Mailchimp -$120/year
Acuity Scheduler -$378/year

Total cost per year: $1,205

All of these service are used in different programs of our department. If I had to estimate, the Bite Back Program probably makes up 50% of the total use of the programs.